Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace
Conflict Clock presents four key conflict management strategies that are easy to remember, because, like our clock, they are all about T.I.M.E.:
T = Take a Moment
I = Identify a Positive Response
M = Manage Your Emotions
E = Envision a Successful Outcome
video training presents proven strategies that will help participants break old, negative response habits. Participants will learn how to address these common situations:
A co-worker says something that is upsetting.
A co-worker asks us to do something that is not ethical.
A supervisor puts off taking needed action to address a conflict.Conflict Clock
is designed to help your employees, leaders and teams respond to workplace conflicts successfully. Conflict with another person can create stress, the kind of stress that can lead to a response that often makes the problem worse. Our bodies naturally gravitate toward a Fight
, a Flight
, or aFreeze
response when we feel threatened or upset.
Visual learners will appreciate the Conflict Clock analogy, which shows the circular problem of how using the same failed response pattern over and over doesn't work. This training shows how to break that pattern.
CONFLICT RESOLUTION video DVD (24 mins.) Includes the following training materials:
1 Facilitator's Guide PDF
1 Self-Study Guide PDF
Reproducible Participant Materials